HMRC and Twitter
Posted on 22 Nov 2017
HMRC has asked taxpayers to tweet their queries instead of phoning government helplines as it emerged that waiting times have doubled over the past year say Harris & Co accountants Northampton. Figures published by HMRC show that callers had to wait 10 minutes and 53 seconds on average for advice in September – more than twice the five minutes 21 seconds during the same month in 2013. The department has now directed taxpayers with problems to its @HMRCcustomers account on Twitter for help.
