As business owners, we’d all like to think of ourselves as giving great customer service, states Harris & Co Chartered Accountants Northampton. As small business owners in particular, it’s quite possibly your biggest differentiator. After all, how often is it that you walk into Tesco’s are greeted by name, staff know your needs intimately and you feel like part of the family?
Here are three simple things you can do to improve customer service into your business philosophy and day-to-day operations:
Listen and Learn
Listening is essential to achieving excellent customer service.
In order to have great customer service, you must know what your customers want, provide it to them on a consistent basis and ask them how you are doing.
Look For Ways to Treat Customers As You Would Like To Be Treated
Remember, how you and your staff communicate with your customers is just as important as what you communicate. Your customer wants to see the best side of you and your business, so have your filter on and put yourself in their shoes.
Carry Customer Service Across All Your Customer “Moments of Truth”
It is vital to carry through on your customer service goals whenever your business interacts with a customer. These “Moments of Truth” concepts may be a bit long in the tooth now, but they still form the cornerstone of outstanding service.