Appeal system woes
The Valuation Office Agency is facing potential embarrassment over its new Check, Challenge, Appeal system for appealing business rates decisions, after its own figures reveal almost 90% of users are dissatisfied with the process. A Freedom of Information request found that of 847 respondents to a survey completed at the end of an appeal application, 72% were "very dissatisfied" and 17% were "dissatisfied". The Daily Telegraph says that figures are the first indication that the new system, which came into force on April 1, is proving confusing and frustrating for property owners - something experts had warned of before it came into use.
Source: The Daily Telegraph (07/08/2017)